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Dear team at Direct Funeral, Our heartfelt thanks and appreciation for the exceptional service during our recent bereavement. Thank you for your support and expert advice before and during the wake and funeral. Your team was wonderful — from pre-planning and following up about the pre-planning (the level of detail was quite amazing) to when we actually had to SOS you guys on the day of dad’s passing, right down to the funeral. Thank you for following up so closely with us. Kudos to the case managers who really went above and beyond their call of duty. They really took note of what we liked and wanted and made it all happen.

Your team helped us give dad a sending off that he would have been proud of and we couldn’t have done that without you. You guys weren’t just service providers; you were our friend in our moment of need. Thank you, really, from the bottom of our hearts.

Dear Direct Funeral, I just wanted to second what Grace said. You and your team have been a real blessing in a time of sorrow. Your team members were compassionate and professional in their work, and guided us through what would have otherwise been a bewildering time for us. Thank you for that. Special mentions to the case managers, who truly are a credit to your organization.

I had a moment during the wake when my eyes fell upon your motto. Your team truly lived up to it, to help my father “leave with dignity”. We deeply appreciate all the help you have given us.

I am Jenny who engaged Direct Funeral for my mom’s recent passing on. I would like to thank the team for their great service. The entire event was systematically organised, in a timely manner. All our needs are fully taken care off and we were impressed with their responsiveness throughout.

Special thanks go to the case manager who displayed great responsibilities and sensitivity in catering to our needs. Many thanks.

Just to let you know that we are happy with your company’s services. Although we picked the cheapest package with some upgrades, we did not expect that the funeral was done in a very thoughtful and comprehensive manner. Definitely will recommend your services in the future.

Dear Mr. Roland Tay, I’m greatly impressed with the awesome team that was assigned to take care of the recent demise of my good friend’s father Mr. Loh Ah Peng and their family. The wake was held at Mount Vernon Sanctuary, Grace Hall on 24/11/2016 till 27/11/2016.

The entire team spared no effort in ensuring all guests and mourners are well taken care of. The emcee was truly remarkable with this speech that touched everyone’s hearts. And I am glad to see Mr. Roland Tay personally making a visit to the final farewell to the demised and their family. We all are truly touched by it. On behalf of my good friend Ms. Sharon Loh, family and myself, we are very thankful and grateful to have Mr. Roland Tay and his team for this memorial event of our lives. Keep up the good work! Thank you all very much. Many thanks.

Hi there, on the 8th of Dec, 2016, I engaged your services with a funeral director assigned. Upon meeting, she explained clearly the different packages with its costings and the procedures on how the wake is conducted. My mum has certain requests regarding the coffin and she is able to fulfil it. Throughout the 3-days wake, we have been in constant contact through WhatsApp. However, due to her sore throat, we could not talk through the phone. As I am IT-savvy, communication through texting is alright with me. However, for my mum who is uneducated, she would prefer to see the funeral director daily to ask questions or talk through the phone to clarify some stuff. When she was at the wake, she demonstrated great empathy by comforting my mum and assuring that things are well taken care of. In all, the funeral director has done a professional job. She has taken care of every detail that we have concerns with from the start to the end. On the last day, there is one event that sticks out. We are told to prepare 7 red packets for the helpers. In the end, only 5 were used as I was told 2 were late. To me, this shows the high standard of services you are offering to your clients.

With this, I would like to end by saying I would recommend my relatives and friends to use Direct Funeral should the need arises.

To Direct Funeral, My family and I would like to thank you for delivering great services throughout our bereavement and also not forgetting to mention our case manager whom has guided us closely. Our choice for Direct Funeral has indeed given us a peace of mind during our most difficult time of losing our beloved eldest brother.

Thank You once again for the Friendly and Professional Services rendered.

Hi Jenny, my family would like to thank you and your team for guiding us through this tough time. We appreciate the professionalism and effort from your team, especially our case manager who has met all my grandma’s last minute requests. We are glad that at the end of the day she was happy with the arrangements. Sunny really went out of the way to get things done and we can’t be more thankful.

Our guests also feedback that the service is top notch… your staff are always on the ball and very alert. We are most certainly glad to have chosen Direct Funeral. Thank you once again!! Thank you to the team that has helped out! The credit goes to all of you 🙂 Jia you

Very professional and dedicated staff who made me feel very assured to leave everything to them throughout and made this period a lot more bearable. Night service crew were very helpful and friendly. The staff helping with overnight security were very good and even help clean up the place and top up all the supplies. Overall, feedback from my guest was that they were impressed with the service and the attention to details throughout the few days. Good job!

Thank you for your patience during this period. Even though the family members may be confused yet demanding, you are able to manage the situation calmly and do it well.

The team that served us did a great job and had given us great support and assurance which was very comforting through our tough times and feeling of lost!

Thank you for the services rendered to my family. You guys are the professionals in this industry 👍🏻

Your team is doing a very important job. Not everyone can do this as it takes courage. I am grateful for everything, and I believe that others too, are appreciative of the good works your team has done for their family members during their most difficult time.

Direct Funeral Services was very professional and sensitive in this time of grief. Really appreciate your sensitivity and glad to have engaged your company.

Well done and thank you for guiding us throughout the ceremony. Instructions were clear and public engagement was done appropriately to match the atmosphere.

Thank you for your hard work and your service to us. We will surely use your service again if needed.

Thank you for making my father’s wake a smooth and peaceful one. I believe he was satisfied and happy with it.

Thank you for helping us send our father off in a dignified and presentable manner.

The team was simply fantastic, professional to their best ability. They showed respect for the deceased & people who were at the wake. They were helpful without intruding into other spaces. The deluxe package met our needs. Thank you from the Ong FAMILY.

Very approachable, very patient, very professional. Even my relatives and friends commented the wake was very professionally set up. Even the Teochew priest also very professional and Patient. We are impressed by all.

Very knowledgable and experienced. Responsive to our queries and provided sound advice. Well done!

They are very professional, friendly and very helpful. Every timing planned very well and always in consideration of our interest.

Can’t ask for any better. Keep it up. Your professionalism is much needed for any grieving family.

Overall I am very satisfied with your company’s funeral services with friendly staff and reasonable prices. Thank you very much!

Your team provides professional services. All the coordination is very well organised. Thank you.

Your team is very approachable and very sensitive to the family during the prayers. I think they did a wonderful job and I must really thank each and everyone for making this a less stressful event for the late family members. Continue to do what you are doing and we really appreciate every single gesture provided. Thank you.

Thank you for helping us going through the funeral smoothly. We really appreciate it and are thankful for all the help and info provided to us.

Thank you very much for the help and advice given. Staff were professional and efficient, always ready to assist and make recommendations to ensure better results.

Thanks for making the process so seamless. We can be rest assured and count on your staff to handle the arrangement for us during such a difficult time. Thanks again.

Thank you and Appreciation.
Compliments to Ms Andrea.

Dear Sir / Madam,
I would like to express my sincere thanks and appreciation to Direct Funeral Services, on the departure of my beloved mother on 3rd April 2021.

I would like to compliment Ms Andrea who is very professional, fast and efficient, understanding, caring, well-organised, precise in giving us pointers to do/don’t.
Follow up on many questions and doubts that I have.
She has demonstrated her passion for her profession, and she has uplifted the reputation of Direct Funeral Service, elevating it to further faith and trust, in this same industry.

Thank you Andrea and Direct Funeral Services, for assisting us in the final journey of our beloved mother, appreciate sincerely.

Another excellent job led by Mason and his team mates. Thank you Roland! Everything went well with my mother’s funeral wake

Dear Roland,

I wish to extend my appreciation to you and your team for the wonderful arrangements that were done over the past 3 days. Your team was extremely professional, sympathetic and helpful. I wish you guys all the best! Thank you 

A big thank you to Jamie (Direct Funeral) as well as the person who assist us with the cremation (forgot to asked his name). Very professional, prompt, respectful and helpful. 👌👍

Roy Loo provided us with an excellent service and patiently explained and advised every single detail. He is helpful and answer our queries timely. In addition, he always dropped by to check. We appreciate his good service and will recommend his service to others when needed.

Dear Roy, on behalf of our family I would like to thank you for the amazing job done with our late father’s funeral arrangements. We believed that it was how our father would have liked it and he would have been super pleased. 😊

Our friends and family were equally impressed by the arrangements and professionalism of Direct.

Thank you again for making the process such a smooth and pleasant one. 🌻

Good morning Roy, on behalf of the entire family, please accept our deepest thanks and heartfelt gratitude. Thank you so much for everything you did for my father’s memorial… It was exactly what we wanted, a simple and beautiful service; our family is very grateful for all the thoughts, prayers and hard work you did to make it easy. Your grace, dignity and professionalism provided Dad with a fitting tribute to a life well-lived. Thank you for helping with every small detail from beginning till end. We appreciate the extra attention to Dad’s last wishes and the personalisation of his service. Please also extend our appreciation to your entire team for their assistance and kindness.

Hi Victor, thank you for everything that you and your team had done for us during our recent bereavement.

Our families and I are very grateful and appreciate all that you had planned and organised for us with such perfection. Halim had done a fantastic job on the montage, Aaron, besides taking pictures of us and at the same time giving all due respect for my late mother, he had also helped out whenever he could. Your other staff exercised their responsibilities with such professionalism that everyone present can only offer praises.

Please help us offer our thanks and appreciation to all your partners, staff and those who had helped out in one way or the other at my late mother’s funeral.

Dear Direct Funeral Services,

I am writing to express my heartfelt gratitude and compliments for the exceptional service provided by your team during my mum’s recent wake (the late Mdm Phung Ah Tee). I would like to extend my special appreciation to Mr Sim, the funeral director in charge, who handled everything with utmost professionalism and care.

Throughout the entire process, Mr Sim exhibited an incredible depth of knowledge regarding the rituals and processes involved in a funeral. His expertise and attention to detail were evident, ensuring that every aspect of the arrangements was meticulously taken care of. I also want to commend his unwavering patience and responsiveness. He promptly addressed all our queries, regardless of the time we reached out to him. This level of dedication and commitment serving your clients is truly commendable. We were truly grateful for his guidance and support during this difficult time.

I also like to acknowledge the dedication of your entire team. Their compassionate and understanding approach helped us navigate through this challenging period with relative ease. Thank you on behalf of my whole family.

Yours sincerely

Ms Teo Bee Lay

Our family would like to thank Direct Funeral Services and all the personnel very much for their dedicated services and support following my late Mother’s passing.

Our families would like to say a very good thank you for your services for my father/father-in-law wake at Yishun Ring Road. He died on a most unique day of 2nd day of Chinese New Year and we were shell-shocked. Without your help and the wonderful guidance of the Direct Funeral team and the monks, we would be at a total loss!

Your help along the way and professionalism really went a long way to make our painful journey manageable. Keep up the good work. You really helped us a lot.

Thank you Direct Funeral Service for all the professional arrangement and papa has went through a smooth and peaceful wake.

Very sincere thanks to the group of funeral director and his team, for their selfless help rendered to me and my family in this difficult period. Upon hearing the dismissal of my Grandma, the funeral director came knocking on our door in that very morning when we were still in an overwhelmed state. Direct Funeral took over everything from the funeral arrangement till the very last day of our service. Provided us with invaluable advice and on what we needed to do.

Very grateful for all you have done for our Grandma and definitely will recommend your services to other people.

Very pleased with the service rendered by the funeral director and his team. He is very professional and patient with attending to all our queries.

Understand customer’s needs and provided excellent service. Problem-solving.

Very thoughtful and professional services provided with a soft touch to family’s grief. THUMBS UP!

Funeral director was excellent from the moment he was contacted till the event was over. His service deliverance was very warm and sincere. Professionalism of the highest order.

Assuring and helpful. The funeral director was very nice and approachable.

We wish to compliment the funeral director on his fine service! We sincerely appreciate his responsiveness and he was constantly seeking ways to improve his service. Thank you for the excellent service!

Thank you for the help. Very grateful for the service and the kind support.

I am very grateful for the help and for allowing me to pay the balance by instalment. I will definitely recommend anyone I know to Direct. Casket service is excellent, keep it up. Singapore needs this type of company and lastly, thank you.

My mom decided to engage Direct Funeral Services before she passed on and it was definitely the right choice. The entire event was well planned and carried out with great acknowledgement and appreciation from all. I was very relieved to have such a supportive team during this difficult time to provide my mom with a dignified farewell. My utmost respect and appreciation to the team. Thank you.

I am very happy with the services and arrangements that Direct Funeral has provided. All my friends and relatives are also very impressed with the setting and arrangements. I am glad to say that I had given my mum her last journey with dignity.

Many thanks for all your advices and assistance provided during the difficult time when we lost our loved one and wish you all continued to provide good services and advices for your clients. Thanks again.

The team has shown professionalism in the services, definitely a trusted group to entask the need of the family during the difficult time. Thank you.

Commendable on a well organized and professional crew. Your work has helped us cope with our grief and find closure from the lost of our dad. Keep up the good work, and continue to help families to get through the grief of having lost a dear one.

Thank You!

Keep it up with your professionalism, courtesy & helpful services. Appreciated very much with the present service just completed. Good job, thumbs up!!!

A very good job. Well organised and done to our satisfaction.

Thank you very much for the well coordinated event. Excellent job and well done. Full of respect for you guys who decided on this career path.

Thanks for making the process so seamless. We can be rest assured and count on your staff to handle the arrangement for us during such a difficult time. Thanks again.

We are grateful for all the services/advice rendered to us when we are in the loss of our loved one. The team has shown us their professionalism through the seriousness of their work. They helped remind us of the necessities and offered many advise. The staff were very patient and proactive in writing down everything in detail for me to keep track so that we will not miss anything. Fast reply and response. Thumbs up!

Appreciate your help with my grandfather’s wake. Thanks for your good work.

Very committed and professional teamwork. Please keep up the work.

Keep up the professional work and image of the company. The uniform made a difference. Received many praises on Direct Funeral Services’ professionalism from guests and friends attending the wake. Good job.

The conduct of the wake and funeral was very smooth. The staff were very professional, approachable and accommodating to our requests.

We like to thanks the staff of Direct Funeral Services for their professionalism, and care. The processes were well organized.

Your team is very efficient, thoughtful and helpful. Your high quality services have indeed exceeded our expectations. Thank you! Please keep it up!

Comments received from the attendees of the wake were very positive on the service and organisation of your company and staff. Keep it up!

Thank you for doing what you believe in doing. Loved every aspect of how the wake and funeral was taken care and thoughtfully thought of. Really appreciate the help during this difficult time.

I am very thankful to have the team from Direct Funeral Services take care of my father’s wake. The team is dedicated, capable and caring. Taking all the necessary needs into account for the wake. Willingness to make arrangement for the transport and provide assistance for the ash collection. The team served with respect. The team has expressed the spirit of serving. I greatly respect the team.

Everything was smooth and well thought out. It allows the family to have a peace of mind and not worry about the flow of the wake and funeral. Thank you.

Our utmost sincere Big Thank you to all in Direct Funeral Services, top management, organizers, helpers and cleaners for arranging such a good wake for our dearest mum. Thank you!

Thank you to all staff for helping us during the wake. Appreciate Mr Roland Tay coming to pay his last respects. Well done, your company service has exceed my expectations! 加油。

Well organised and of great help to the family of the late, especially at this time of need. Thank you very much.

Everyone’s professionalism and dedication to their respective services is top notch and very well appreciated. The professionalism and dedication of every Direct Funeral crew member is highly commendable and appreciated.

Your team is very professional and helpful. We are glad to have used the right funeral company. Well done! Thank you very much.

Thank you for the job well done, everything went smoothly.

Appreciate the 默哀 messages that was read by the staff as it was the words that i wanted to say to the deceased.

Thank you for taking away the stress during our time of bereavement.

Thanks for the support shown throughout the wake. Your heartfelt sincerity is clearly shown through your actions.

I appreciate the guidance along the way and the personalised touch for others to get to know more about my grandfather.

Appreciate the professionalism shown by the team in taking care of my family during this time of grief. In particular, my family appreciated the religious advice on customs and rites provided. The funeral was well run, and provided a closure for the family.

Our family was very pleased with the delivery of service for the wake. The overall management and set up had made the send off process worryfree and less painful.

My family and I would like to extend our sincere thanks to the Singapore Civil Defence Force ambulance crew, the healthcare professionals at Tan Tock Seng Hospital (TTSH) A&E, the staff of Direct Funeral Services as well as Peter and his team at The Garden of Remembrance for their excellent service and professionalism. We also wish to convey our appreciation to relatives, friends, colleagues, sisters and brothers from the Labour Movement for your wreaths, donations and condolences. As my father believed strongly in the importance of education, especially for children from disadvantaged homes, we plan to give the donations to The Straits Times School Pocket Money Fund.