Dear team at Direct Funeral, Our heartfelt thanks and appreciation for the exceptional service during our recent bereavement. Thank you for your support and expert advice before and during the wake and funeral. Your team was wonderful — from pre-planning and following up about the pre-planning (the level of detail was quite amazing) to when we actually had to SOS you guys on the day of dad’s passing, right down to the funeral. Thank you for following up so closely with us. Kudos to the case managers who really went above and beyond their call of duty. They really took note of what we liked and wanted and made it all happen.

Your team helped us give dad a sending off that he would have been proud of and we couldn’t have done that without you. You guys weren’t just service providers; you were our friend in our moment of need.

 
Thank you, really, from the bottom of our hearts.

My sincere gratitude, Grace Lam-Thomas

Dear Direct Funeral, I just wanted to second what Grace said. You and your team have been a real blessing in a time of sorrow. Your team members were compassionate and professional in their work, and guided us through what would have otherwise been a bewildering time for us. Thank you for that. Special mentions to the case managers, who truly are a credit to your organization.

I had a moment during the wake when my eyes fell upon your motto. Your team truly lived up to it, to help my father “leave with dignity”.
 

We deeply appreciate all the help you have given us.

Karen Lam Director, Curriculum and Research

I am Jenny who engaged Direct Funeral for my mom’s recent passing on. I would like to thank the team for their great service. The entire event was systematically organised, in a timely manner. All our needs are fully taken care off and we were impressed with their responsiveness throughout.

Special thanks go to the case manager who displayed great responsibilities and sensitivity in catering to our needs.

 
Many thanks. From: Jenny, Edgefield

Just to let you know that we are happy with your company’s services. Although we picked the cheapest package with some upgrades, we did not expect that the funeral was done in a very thoughtful and comprehensive manner.

Definitely will recommend your services in the future.

 
From: Joy

Dear Mr. Roland Tay, I’m greatly impressed with the awesome team that was assigned to take care of the recent demise of my good friend’s father Mr. Loh Ah Peng and their family. The wake was held at Mount Vernon Sanctuary, Grace Hall on 24/11/2016 till 27/11/2016.

The entire team spared no effort in ensuring all guests and mourners are well taken care of. The emcee was truly remarkable with this speech that touched everyone’s hearts.

 
And I am glad to see Mr. Roland Tay personally making a visit to the final farewell to the demised and their family. We all are truly touched by it. On behalf of my good friend Ms. Sharon Loh, family and myself, we are very thankful and grateful to have Mr. Roland Tay and his team for this memorial event of our lives. Keep up the good work! Thank you all very much.
 
Many thanks. From: Tan K S

Hi there, on the 8th of Dec, 2016, I engaged your services with a funeral director assigned. Upon meeting, she explained clearly the different packages with its costings and the procedures on how the wake is conducted. My mum has certain requests regarding the coffin and she is able to fulfil it. Throughout the 3-days wake, we have been in constant contact through WhatsApp. However, due to her sore throat, we could not talk through the phone. As I am IT-savvy, communication through texting is alright with me. However, for my mum who is uneducated, she would prefer to see the funeral director daily to ask questions or talk through the phone to clarify some stuff. When she was at the wake, she demonstrated great empathy by comforting my mum and assuring that things are well taken care of. In all, the funeral director has done a professional job. She has taken care of every detail that we have concerns with from the start to the end. On the last day, there is one event that sticks out. We are told to prepare 7 red packets for the helpers. In the end, only 5 were used as I was told 2 were late. To me, this shows the high standard of services you are offering to your clients.

With this, I would like to end by saying I would recommend my relatives and friends to use Direct Funeral should the need arises.

 
From: Martin

To Direct Funeral, My family and I would like to thank you for delivering great services throughout our bereavement and also not forgetting to mention our case manager whom has guided us closely. Our choice for Direct Funeral has indeed given us a peace of mind during our most difficult time of losing our beloved eldest brother.

Thank You once again for the Friendly and Professional Services rendered.

 
Warmest Regards, Desmond Tay

Hi Jenny, my family would like to thank you and your team for guiding us through this tough time. We appreciate the professionalism and effort from your team, especially our case manager who has met all my grandma’s last minute requests. We are glad that at the end of the day she was happy with the arrangements. Sunny really went out of the way to get things done and we can’t be more thankful.

Our guests also feedback that the service is top notch… your staff are always on the ball and very alert. We are most certainly glad to have chosen Direct Funeral. Thank you once again!!

 
Thank you to the team that has helped out! The credit goes to all of you :) Jia you  
From: Joo Chiat family